Frequently Asked Questions
Everything you need to know about shopping with Salam Occasions.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the country. International shipping times vary by location, typically arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping for a small additional fee. You can select this option at the checkout page and include a personalized message.
Are your products ethically sourced?
At Salam Occasions, we prioritize quality and ethics. We work closely with vetted suppliers to ensure all our products meet high standards of craftsmanship and fair labor practices.